Mystery Shopping
 

Person to Person Quality conducts mystery shopping programs nationwide. We began work in 1993, and we have grown steadily.   We have conducted many thousands of shops for clients in a wide range of industries.  We conduct in-person, telephone, and online shops.  

Even with this breadth of experience, Person to Person Quality is not a “mystery shopping factory”.  In fact, we work hard to avoid becoming one.  Three features distinguish our mystery shopping services.

We take a hands-on approach to meeting client needs.  We customize virtually every aspect of the shopping program for each client, and we change the program to meet changing client needs over time.  There is no need to adapt to our services; we adapt to your needs.

	We also take a hands-on approach to recruiting and managing our shoppers.  A variation on the old maxim “garbage in, garbage out” applies.  The better the quality of shopper, the better your mystery shopping program is going to be.  We have built a proprietary database of more than 25,000 shoppers from all parts of the country.
	We welcome all clients of all sizes.  No client is too small, and we apply the same high standards to meet the needs of every client.

Our mystery shopping services are designed to provide the best possible insight into your kinds of Customer Moment^SM.  Through mystery shopping, we recreate those experiences and identify the improvements you need.  The result is a series of recommendations and help, if desired, in putting them into effect.

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Contact us to see how ADI can assist you with your Mystery Shopping needs.