Person to Person Quality℠ manages Mystery Shopping programs, Surveys, and Custom Market Research projects for manufacturers, dealer groups, and auto repair service providers and associations. We help you create and sustain a competitive advantage in sales and service quality, customer loyalty, and employee development, in an industry that often faces steep challenges in securing the trust of consumers.
Person to Person Quality℠ has designed and managed Mystery Shopping programs for 7 of the country’s top 150 auto dealer groups, completing thousands of showroom and service department visits. Our customized mystery shopping programs provide valuable intelligence about what’s happening on the frontlines of sales and service channels – on the phone, via email, or in the showroom or service department. Mystery shops are a valuable tool for sales and service employee training and development, competitive analysis, and evaluating compliance with company policies, industry regulations and best practices – all of which help our clients become more profitable and create long-term value.
- Walk-In Showroom Mystery Shops
- Internet + Showroom Shops
- Phone + Showroom Shops
- Video Mystery Shops
- Service Department Shops
- Competitor Shops
- Customized Research Projects