Marc is the Managing Director of ADI’s Person to Person Quality division, which helps organizations create and sustain competitive advantages in employee performance and the customer experience. Marc has designed mystery shopping and survey programs for businesses and organizations in many sectors, including government, financial services, automotive, restaurants and retailers. Marc joined ADI in 2004.
Marc’s areas of expertise include designing and managing mystery shopping and market research programs, developing client strategies for improving the customer experience and employee performance, and evaluating employee integrity and compliance with organizational policies. Prior to joining Person to Person Quality, he served as the Research Manager for Washington, D.C.‐based Consumers’ Checkbook Magazine, published by the Center for the Study of Services. Prior to that, he was a Business Product Manager for America Online.
Marc has an MBA from the Smith School of Business at the University of Maryland, and a BA from the University of Michigan.
You can contact Marc at email@example.com or 703.535.3982 (x2)