File Review and Management – Numerous projects for commercial clients, distinguished by the need to efficiently identify and extract key data from large volumes of files or records; conducted on site or remotely

Performance Audits – Quality control audits for commercial clients, involving review of files, identification of errors, reporting to management, and then developing and implementing corrective steps or remediation plans; conducted on site or remotely

Mystery Shopping – Many studies for commercial clients, testing the integrity of compliance with regulatory requirements or sales procedures

Internal Audit – For commercial bank clients, providing internal audit services on out-source basis

Securitization – Demonstration project for HUD on the feasibility of securitizing public sector, economic development loans

Software Implementation – Numerous projects for commercial clients involving setting up, integrating data, defining reports, and maintaining smooth operation of mission critical software

Market Studies – Study of interstate banking and implications for small business lending

Database Development, Delivery, and Training – Several commercial clients requiring customized databases to manage ongoing programs

Online Training – For clients with nationwide or regional distribution of employees, developed and delivered compliance training, tested employees’ for knowledge, and delivered client reports

Survey Research – Numerous surveys of customers and prospective customers of commercial banks and other clients